Contact & Support
We are here to help
Whether you are planning a sourcing request or following up on an order, our team is ready to assist. Reach us directly on the channels below, or use your account for requests and orders.
Talk to us directly
Direct communication channels
Get in touch or follow us through our verified official channels.
contact@theelitesignature.net
Best for detailed sourcing requests, quotations, business enquiries, and documents.
+254 119 305 156
Message us for quick enquiries, product requests, photos, and order assistance.
Phone
+254 119 305 156
Call us about sourcing requests, quotations or your order.
The Elite Signature
Follow us for new arrivals, product highlights, sourcing updates, and behind-the-scenes content.
@theelitesignature
Discover our latest products, curated selections, sourcing finds, and brand updates.
TikTok
@the.elite.signature
Follow our product discoveries, sourcing content, new arrivals, and behind-the-scenes moments.
Your account & requests
Account and sourcing workflows
To submit a request or manage existing orders, use the secure workflows below.
Sourcing & quotations
Start a sourcing request
Tell us what you would like us to source and receive a tailored quotation. This is the fastest way to begin a new enquiry.
Existing clients
Sign in for order support
Follow the progress of a request or order, review quotations, and continue any conversation about work already underway.
New clients
Create an account
Set up your account to submit requests, receive quotations, and keep every order and update in one private place.
Ready to buy
Browse the curated edit
Prefer something available now? Explore our ready-to-buy pieces and enquire about anything that catches your eye.
How we can help
What clients reach out about
Sourcing enquiries
Questions before you submit a request, or help describing the piece you want us to source.
Quotation questions
Clarifications on a quotation you have received — pricing, shipping, duties, or specifications.
Payment verification
Support with payment instructions or confirming that your payment proof has been received.
Procurement updates
Questions about the progress of an order that is being sourced, purchased, or imported.
Delivery support
Help with delivery arrangements, pickup appointments, or the arrival of your order.
Business procurement
Enquiries about sourcing at quantity or setting up structured procurement for your business.
Before you write
What to include in your message
Sharing these details up front helps us respond accurately and without delay.
- Your account email address
- A request or order reference, if you have one
- The product name, link, or a clear description
- Any relevant specifications — size, colour, quantity
- A summary of how we can help
Ready to begin?
Start a sourcing request, or sign in to manage your existing requests and orders.